Consultancy Design & optimisation Resource planning Workflow efficiency.
Facility takeover Governance Knowledge transfer Technology interface.
Assets management Financial management Occupant management & facilities management.
• Help Desk / Customer care
• Quality Control
• Energy management
• Environment, Health & Safety
• Liaison with property owners
• Inventory control
• Property management AMC / Warranty / Insurance management
• Licences / Compliance / Renewals
• Electrical / Mechanical
• Security
• House Keeping
• Sanitary & Plumbing
• Pest Control
• Facade Cleaning
• Landscaping & Horticulture
• Catering, Vending & Cafeteria Management
• Parking Management
• Club Management
• Fire Safety System
• Lifts & Elevator
• Water & Fire Pumps
• CCTV
• Access Control System
• Vertical Elevation Systems
• Backup Power Supply
Our Retail Space Management and day-to-day operations are the most tailored and professional in the market.
It’s important for retail developers to consider mall management and the operation of retail spaces from the initial design stage. The VSQUARE services has built a mall management process which maximises efficiency, provides the sales & leasing team with additional selling points, helps eliminate financial risk for the developer, and enhances the developer’s reputation.
Our service delivery solutions optimise each retail environment and adapt as the retail space evolves. The VSQUARE Services sustainable services are supported by strong technical capabilities and market compliance, which delivers a high-quality service with a strong cultural fit.
Our customers can focus on their core business operations, safe in the knowledge that their retail centres and facilities are in good hands. We help our customers build the right foundations for future growth by optimising their mall infrastructure. Our service minimises interruptions to business and reduces costs while adhering to all statutory compliances.
The VSQUARE Services team of experienced mall managers ensure all aspects of operations are planned and maintained carefully. We understand that the slightest interruption to business impacts sales and profit, so our mall management is coordinated and executed at the highest level of professionalism. We are committed to creating the planning, staffing, communications, and coordination to guarantee customers enjoy every visit to your shopping center.
VSQUARE Mall Management Consultancy consists of work that is essential at the earliest stage of development planning to ensure that Mall Management is well organised, structured and not an afterthought to the development.
Well-structured Mall Management can become a sales tool and unique selling point, as can a well apportioned Management Service Fee, which eliminates financial risk to the developer while offering competitive rates to purchasers.
Mall Management Consultancy includes building every role and responsibility into a clear and understandable organisation map.
• Optimizing operational cost / waste
• Optimizing capital expenditure costs
• Property inspections
• Tenant management
• Facility Management
• Customer service
• Emergency and safety protection
• Space management
• Fitting-out manuals and guidance
• Retailer meetings & follow-up
• Retailer Services coordination
• General Retail centre and tenant control
• Hand Over Forms & Agreements
• Managing foot traffic
• Space efficiency Management
• Mall interiors enhancement
• Improve sightline / Visibility of the retail stores
• Events
• Rules and regulation
• Rules and regulation
• Property inspections
• SOP Creation
• Customer service centers
• Control and oversight of operations
• Contractor Tender Process
• MEP maintenance
• Cleaning
• Security
• Pest control
• Recycling and waste disposal
• Utility management
• Fire protection facilities
• Employees coordination
• Contracts
• Internal HR Policies
• Payroll and budgets
• Accountancy Practices and Procedure
• Insurance
• Budgeting
• Cash receipts and Income Collection
• Payment for Services
• Audit
Team and role specific training will be provided to ensure each team member is aware of their responsibilities and is able to fully contribute to the team. Team development and integration activities will be undertaken to support the transition of personnel into customer and the development of the new team.
This high-level risk assessment study is to enable the Amps on-site staff to identify the major risk exposures in client properties, to determine the adequacy of the present risk management arrangements and to provide input to the site-specific risk assessments. Such risk exposures concentrate in three specific areas:
• Loss of life or serious injury (to the public and/or employees).
• Damage to client property and/or consequential damage – the damage limit being regarded as severe for individual properties.
• Adverse publicity towards the client arising from a life safety, security or criminal event.
Emergency planning is an essential risk control process minimizing the chance of loss of life or serious injury. All emergency training, planning, and procedures conform to all applicable standards and requirements. Training is not just limited to these subjects. Emergency planning includes:
• Role of the Emergency Control Organization.
• Fire Emergency.
• Bomb Threat.
• Civil Disorder and Illegal Occupancy.
• Civil Disorder and Illegal Occupancy.
• Civil Disorder and Illegal Occupancy.
• Coping in an Emergency.
• Chief Warden training